ActivArmor™ Product and Process
There are so many reasons that ActivArmor’s waterproof, hygienic, fully custom, and breathable orthoses are superior to the existing casting and splinting technologies. Take a look at the answers to our frequently asked questions below to dive deep into the ActivArmor product and process. If you have additional questions, or would like to become an ActivArmor Provider, please use the Contact Form at the bottom, to reach out.
ActivArmor’s Customized Design and Fabrication System
What’s Unique About ActivArmor™?
Common Uses for ActivArmor™?
Hand Based Thumb Spica
Common Diagnoses*:
- Thumb Fractures/Dislocations
- Hand Metacarpal Fractures
- Thumb MP Collateral Ligament injuries (e.g. skier’s thumb)
- Basal Joint Arthritis/Instability (TMC joint)
- Peripheral Nerve Injuries (anti-deformity)
Wrist Cock-up
Common Diagnoses*:
- Wrist Fracture (distal radius/ulna)
- Wrist Sprain
- Mid Carpal Instability
- Scapho-lunate Instability
- SLAC Wrist
- DRUJ Injury/Instability
- TFCC Injury/Repair
- Wrist Tendonitis
- Carpal Tunnel Syndrome
- Median or Ulnar Nerve Repairs
- Radian Nerve Palsy/Injury
Thumb Spica/Ulnar Gutter/MP Blocking
Common Diagnoses*:
- Scaphoid Fractures Wrist/Thumb Tendonitis (e.g. Dequervain’s tenosynovitis)
- Collateral Ligament Injuries
- Osteo & Rheumatoid Arthritis
- Peripheral Nerve Injuries
Posterior tibial tendon dysfunction (PTTD)
Common Diagnoses*:
- Foot Drop
- Foot/Ankle Fractures
- Lower Leg Surgeries
- Ankle DJD Degenerative Joint Disease
- Charcot Foot/Ankle
- Ankle Sprains
Answers to Frequently Asked Questions
How To Do Fittings and Adjustments
Fitting is required and adjustments are expected with any injury! Adjustments for fit and comfort are easy to make. Download our fitting and adjustments guide here!: Cast Fitting Guide Or Contact Us for live remote video support!
But what about that turnaround time??
ActivArmor is manufactured in an off-site, FDA registered medical device manufacturing center to save clinics staff time, expertise and space... so what does a patient with a broken arm do during the turnaround time to the clinic? "It's very easy for patients to come...
ActivArmor is Adjustable for Swelling
ActivArmor™ devices are custom-fit, but also adjustable, and can accommodate swelling. ActivArmor can reduce the risk of compartment syndrome, because (unlike traditional casts), swelling is instantly visible and easily accommodated for! ActivArmor devices are fit to...
ActivArmor Research Studies
ActivArmorTM continues to work with research institutions and regulatory agencies to collect data on safety, efficacy, and healing outcomes of our innovative technology.
Casting Option Comparison
There are different immobilization options for you to choose from. See how ActivArmor™ stacks up in this side-by-side comparison!
ActivArmor Improves Clinical Staff Efficiency and Patient Throughput
ActivArmor™ replaces traditional casting and splinting efforts in the clinic - increasing patient throughput and billing opportunities. In a busy clinic, time is money. Let us do the work for you. ActivArmor replaces labor and cost-intensive casting and...
Observation of Skin While Immobilized Can Catch Infections Earlier
49ers' Trent Taylor is the latest to make news as an infection after surgery was not found until his cast was removed 2 weeks later. InsideThe49.com and Yahoo Sports reported coach Kyle Shanahan saying: "After the second surgery, two weeks into it, when they take the...
“We get fewer complaints, replacements and adjustments”
Dustin Jones, a licensed orthotic fitter and fracture casting technician with Northeast Orthopedics, enjoys prescribing ActivArmor™ . The protective, breathable, custom, 3D printed, waterproof, ActivArmor casts benefit the clinic and the patients love them! “After 9...
Do You Want a 3D Printer in Your Clinic?
3D Printing in-clinic requires equipment, expertise and labor, has limited design options, and adds substantial liability to your practice. Here's 10 reasons why you should outsource to ActivArmor: To do 3D design and printing right, it is labor intensive and requires...
ActivArmor Saves Patients AND Clinics Time and Money
ActivArmor is a win-win, saving both patients and clinics time and money throughout the treatment and healing process. “There's no inventory, all we have is this scanning device. We take the scan and send it off and it comes in a few days. We don't have all the...
How much does ActivArmor Cost?
ActivArmor™ costs the same amount as traditional thermoplastic custom splints, and is covered by insurance. ActivArmor pricing is based on Medicare published reimbursement rates for custom splints. How much patients will pay depends on the state they are in,...
ActivArmor and Edema (Swelling)
ActivArmor™ devices are custom fit to the millimeter of the patient's body image scan for a comfortable fit and proper immobilization. But is adjustable, and can be bi-valved with spacers to accommodate future swelling. ActivArmor is being prescribed by physicians for...
ActivArmor: customized protection and exposure of wounds, incisions and post-surgical hardware for observation and treatment
ActivArmor's custom design gives physicians the ability to expose and/or protect skin lacerations/ulcers, incisions and post surgical hardware. Specified areas, custom to each patient, can be identified for exposure or off-set protection, for truly personalized...
Prescriber Testimonial – We use ActivArmor for 70% of our casting and splinting
Jason Browder, a Physician Assistant with Alpine Orthopedics in Gunnison, Colorado has been prescribing ActiveArmor for the past eight to ten months. He has seen amazing results with a multitude of patients ranging from kids, to athletes, to geriatric patients! The...
ActivArmor – Safe and Skin Friendly
ActivArmor™ is biocompatible and made from 100% ABS plastic to provide a hygienic, breathable, safe casting/splinting alternative. ActivArmor is made from 100% ABS (Acrylonitrile butadiene styrene) - a stable, hard and durable plastic used in toys, food packaging and...
ActivArmor – A Strong Competitive Advantage for Providing Clinics
Being the first in the region to provide the only commercially available waterproof, 3D printed splints and casts is a huge marketing benefit to ActivArmor™ providing clinics. Hospitals and clinics across the country are in competition for both funding...
ActivArmor Improves Clinical Staff Efficiency and Patient Throughput
ActivArmor replaces traditional casting and splinting efforts in the clinic - increasing patient throughput and billing opportunities. In a busy clinic, time is money. Let us do the work for you. ActivArmor replaces labor and cost-intensive casting and...
ActivArmor Clinical Flow Process
ActivArmor's revolutionary digital casting/splinting process takes the time consuming, custom-fitting work out of the clinic, improving patient through-put and billing opportunities throughout the healing phases. Normally, when a patient has an acute injury, they go...
ActivArmor Casting/Splinting Use Cases
ActivArmor™ spans the immobilization continuum, and is being used by physicians (like a cast) for both acute injuries like breaks and sprains, and for chronic conditions like Carpal Tunnel Syndrome (as a splint). ActivArmor's custom design options give doctors the...
ActivArmor Transitions from Cast to Splint Through Healing Phases
ActivArmor devices are being used by physicians as a cast during the acute injury phase, and then transitioning into a removable splint for on-going support and protection, saving both the patient, and the clinic, time and money! ActivArmor devices have multiple...
Pediatric Compliance: Will my child be able to take it off?
Doctors are reporting IMPROVED patient compliance with ActivArmor™ over traditional casts and splints! ActivArmor immobilization devices can be removable (like a splint) or non-removable (like a cast), according to doctor's orders. With the non-removable option,...
Get Custom Logos on your ActivArmor!
We can put your clinic or team logo on your ActivArmor™ device! We can provide custom logos to decorate your ActivArmor cast or splint! ActivArmor casts draw attention and market THEMSELVES! If you are a providing clinic, let your patients advertise for you as...
How to Put ActivArmor On and Take it Off
Watch this video to see how to put ActivArmor™ devices on and take them off We listened to your feedback on the clips - they were breaking, catching on things, hard to put on one-handed, and not adjustable! Also, they didn't transition with the device from...
ActivArmor Supports Improved Patient Compliance
ActivArmor's comfortable, waterproof, washable, breathable design allows patients to keep their devices on throughout the day, encouraging compliance with prescribed guidelines. "I love my ActivArmor. I've had rashes with all the other ones, and I had to take them...
ActivArmor and Carpal Tunnel Syndrome
ActivArmor™ provides many benefits to patients requiring long-term immobilization and support for chronic conditions like Carpal Tunnel Syndrome. The CDC announced that 3.1% of employed adults have Carpal Tunnel Syndrome, and that number rises to over 6% in women aged...
ActivArmor – A Welcome Alternative For Pediatrics
ActivArmor's waterproof, breathable, hygienic casts allow kids with injuries or conditions requiring immobilization to continue their daily activities while healing. ActivArmor™ founder, Diana Hall, developed the product in 2014 while running a mentoring program for...
ActivArmor for Feet
ActivArmor™ is now providing non-weight bearing foot casts at select clinics! ActivArmor is now available for feet! We are expanding our product line to include non-weight bearing ankle-foot orthoses (AFO's) 12" in length or less, at select clinics. This waterproof,...
Some Patients Choosing Surgery over a Cast
Dr. Gregory Montalbano, Orthopedic Surgeon, told us that some patients are opting to have surgery and hardware like plates put in, in order to avoid traditional immobilization methods. He became an ActivArmor™ provider in order to offer his patients a less-invasive...
ActivArmor Benefits Geriatric Patients
ActivArmor™ provides many benefits to geriatric patients requiring orthopedic support, including those with thinning skin, diabetes and mobility challenges. Elderly patients face many medical challenges, including orthoses for protection, support and stability. But...
ActivArmor Gets Worker’s Comp Patients Back to Work!
ActivArmor's hygienic, washable properties make it the BEST choice for people who work in service industries like healthcare and food handling.When people in careers requiring hygienic or sterile conditions (like healthcare and food handling) get injured or have a...
ActivArmor for Athletes
Athletes love ActivArmor™ because they provide many benefits over traditional casts and splints for an injury, giving them more freedom, improved healing opportunities, helping them get back into the game! ActivArmor devices are hygienic, waterproof* and...
ActivArmor – The Solution for Cast Claustrophobia
Up to 15% of the population has claustrophobia, and CAST claustrophobia is a serious problem for many patients, resulting in panic attacks and non-compliance with traditional treatment options. ActivArmor™ has successfully treated claustrophobic patients - allowing...
How Does ActivArmor Compare to Off-the-Shelf Splints?
There are many reasons why ActivArmor™ is far and away superior to off-the-shelf splints in terms of comfort, ease of use, cost, and compliance. "The [Custom-Fit Off-The-Shelf Brace] was supposed to be waterproof, but ended up getting moisture in it and left me with...
Athletes Love ActivArmor!
Athletes, from kids to pros, love the freedom and comfort of healing in an ActivArmor™ device. Its breathable, waterproof*, hygienic design, allows for training and staying active, while they heal. (As always, follow your physician's advice.) This video shows how...
ActivArmor In Action
See ActivArmor™ in action in this video demonstrating all the great benefits of ActivArmor's waterproof, breathable, and hygienic design for casts and splints. "When your sports life style leaves you injured, don't let it change who you are. Let ActivArmor support...
Casting and Splinting for Patients with Diabetes
Diabetic patients often have skin conditions that require a hygienic, breathable, custom alternative to traditional casting and splinting. Patients with diabetes can have skin problems associated with the disease, including digital sclerosis, eruptive xanthomatosis,...
ActivArmor: Designed for use with Advanced Healing Technologies
ActivArmor™ devices are custom designed, and therefore adaptable for use with the latest in high tech healing options like bone and muscle stimulators, ultrasound, NMES and TENS units, and biomonitors. There are many advanced treatment options available for doctors to...
Casting: Leaving Physicians in the Dark
"I love my ActivArmor. I got rashes under all the other ones." Stacy Trujillo, Patient, Centura Pueblo The lack of visualization under a cast leaves physicians in the dark as to the condition of the skin and the degree of immobilization under the cast. Bone fractures...
ActivArmor – A digital solution in an analog market
ActivArmor's digital health solution advances precision medicine by bringing casting/splinting into the 21st Century. Traditional casting and splinting is imprecise and time consuming, requiring raw materials, staff time and clinic space to fit the patients. Patients...
Custom Care through 3D Printing
3D Printing is changing the healthcare landscape in 2018 Additive manufacturing has advanced the rise of customized medicine (medicine tailored to individual patients) as more doctors and patients demand customized medical devices, drugs and surgical tools. 3D...
Quincy Medical Group promotes ActivArmor
Quincy Medical Group's marketing group put together this great promotional video, on ActivArmor's awesome waterproof, breathable, and hygienic casts and splints. They did a great job of demonstrating the value to their patients and physicians....
How ActivArmor Facemasks Compare To N95 Masks
With the N95 mask shortage, ActivArmorTM has stepped to the plate with a lightweight, transparent, fitted facemask. Here's a direct comparison. ActivArmor Facemasks are designed using facial scan to provide the best possible, most comfortable seal against the...
How to address moisture inside your ActivArmor facemask
Because ActivArmorTM facemasks seal so well and filter particulates in BOTH directions, moisture can get trapped inside your mask. We have a solution. Many facemasks and face shields currently on the market do not seal to your face, leaving you exposed to airborne...
How to fit your ActivArmor Facemask
Dr. Kevin Kaplan shows how to fit your ActivArmor™ facemask Dr. Kevin Kaplan shows how to fit your ActivArmor facemask part 2 For further questions, call us at 1-800-583-6690
How To Do Fittings and Adjustments
Fitting is required and adjustments are expected with any injury! Adjustments for fit and comfort are easy to make. Download our fitting and adjustments guide here!: Cast Fitting Guide Or Contact Us for live remote video support!
But what about that turnaround time??
ActivArmor is manufactured in an off-site, FDA registered medical device manufacturing center to save clinics staff time, expertise and space... so what does a patient with a broken arm do during the turnaround time to the clinic? "It's very easy for patients to come...
ActivArmor is Adjustable for Swelling
ActivArmor™ devices are custom-fit, but also adjustable, and can accommodate swelling. ActivArmor can reduce the risk of compartment syndrome, because (unlike traditional casts), swelling is instantly visible and easily accommodated for! ActivArmor devices are fit to...
ActivArmor Research Studies
ActivArmorTM continues to work with research institutions and regulatory agencies to collect data on safety, efficacy, and healing outcomes of our innovative technology.
Casting Option Comparison
There are different immobilization options for you to choose from. See how ActivArmor™ stacks up in this side-by-side comparison!
ActivArmor Improves Clinical Staff Efficiency and Patient Throughput
ActivArmor™ replaces traditional casting and splinting efforts in the clinic - increasing patient throughput and billing opportunities. In a busy clinic, time is money. Let us do the work for you. ActivArmor replaces labor and cost-intensive casting and...
Observation of Skin While Immobilized Can Catch Infections Earlier
49ers' Trent Taylor is the latest to make news as an infection after surgery was not found until his cast was removed 2 weeks later. InsideThe49.com and Yahoo Sports reported coach Kyle Shanahan saying: "After the second surgery, two weeks into it, when they take the...
“We get fewer complaints, replacements and adjustments”
Dustin Jones, a licensed orthotic fitter and fracture casting technician with Northeast Orthopedics, enjoys prescribing ActivArmor™ . The protective, breathable, custom, 3D printed, waterproof, ActivArmor casts benefit the clinic and the patients love them! “After 9...
Do You Want a 3D Printer in Your Clinic?
3D Printing in-clinic requires equipment, expertise and labor, has limited design options, and adds substantial liability to your practice. Here's 10 reasons why you should outsource to ActivArmor: To do 3D design and printing right, it is labor intensive and requires...
ActivArmor Saves Patients AND Clinics Time and Money
ActivArmor is a win-win, saving both patients and clinics time and money throughout the treatment and healing process. “There's no inventory, all we have is this scanning device. We take the scan and send it off and it comes in a few days. We don't have all the...
How much does ActivArmor Cost?
ActivArmor™ costs the same amount as traditional thermoplastic custom splints, and is covered by insurance. ActivArmor pricing is based on Medicare published reimbursement rates for custom splints. How much patients will pay depends on the state they are in,...
ActivArmor and Edema (Swelling)
ActivArmor™ devices are custom fit to the millimeter of the patient's body image scan for a comfortable fit and proper immobilization. But is adjustable, and can be bi-valved with spacers to accommodate future swelling. ActivArmor is being prescribed by physicians for...
ActivArmor: customized protection and exposure of wounds, incisions and post-surgical hardware for observation and treatment
ActivArmor's custom design gives physicians the ability to expose and/or protect skin lacerations/ulcers, incisions and post surgical hardware. Specified areas, custom to each patient, can be identified for exposure or off-set protection, for truly personalized...
Prescriber Testimonial – We use ActivArmor for 70% of our casting and splinting
Jason Browder, a Physician Assistant with Alpine Orthopedics in Gunnison, Colorado has been prescribing ActiveArmor for the past eight to ten months. He has seen amazing results with a multitude of patients ranging from kids, to athletes, to geriatric patients! The...
ActivArmor – Safe and Skin Friendly
ActivArmor™ is biocompatible and made from 100% ABS plastic to provide a hygienic, breathable, safe casting/splinting alternative. ActivArmor is made from 100% ABS (Acrylonitrile butadiene styrene) - a stable, hard and durable plastic used in toys, food packaging and...
ActivArmor – A Strong Competitive Advantage for Providing Clinics
Being the first in the region to provide the only commercially available waterproof, 3D printed splints and casts is a huge marketing benefit to ActivArmor™ providing clinics. Hospitals and clinics across the country are in competition for both funding...
ActivArmor Improves Clinical Staff Efficiency and Patient Throughput
ActivArmor replaces traditional casting and splinting efforts in the clinic - increasing patient throughput and billing opportunities. In a busy clinic, time is money. Let us do the work for you. ActivArmor replaces labor and cost-intensive casting and...
ActivArmor Clinical Flow Process
ActivArmor's revolutionary digital casting/splinting process takes the time consuming, custom-fitting work out of the clinic, improving patient through-put and billing opportunities throughout the healing phases. Normally, when a patient has an acute injury, they go...
ActivArmor Casting/Splinting Use Cases
ActivArmor™ spans the immobilization continuum, and is being used by physicians (like a cast) for both acute injuries like breaks and sprains, and for chronic conditions like Carpal Tunnel Syndrome (as a splint). ActivArmor's custom design options give doctors the...
ActivArmor Transitions from Cast to Splint Through Healing Phases
ActivArmor devices are being used by physicians as a cast during the acute injury phase, and then transitioning into a removable splint for on-going support and protection, saving both the patient, and the clinic, time and money! ActivArmor devices have multiple...
Pediatric Compliance: Will my child be able to take it off?
Doctors are reporting IMPROVED patient compliance with ActivArmor™ over traditional casts and splints! ActivArmor immobilization devices can be removable (like a splint) or non-removable (like a cast), according to doctor's orders. With the non-removable option,...
Get Custom Logos on your ActivArmor!
We can put your clinic or team logo on your ActivArmor™ device! We can provide custom logos to decorate your ActivArmor cast or splint! ActivArmor casts draw attention and market THEMSELVES! If you are a providing clinic, let your patients advertise for you as...
How to Put ActivArmor On and Take it Off
Watch this video to see how to put ActivArmor™ devices on and take them off We listened to your feedback on the clips - they were breaking, catching on things, hard to put on one-handed, and not adjustable! Also, they didn't transition with the device from...
ActivArmor Supports Improved Patient Compliance
ActivArmor's comfortable, waterproof, washable, breathable design allows patients to keep their devices on throughout the day, encouraging compliance with prescribed guidelines. "I love my ActivArmor. I've had rashes with all the other ones, and I had to take them...
ActivArmor and Carpal Tunnel Syndrome
ActivArmor™ provides many benefits to patients requiring long-term immobilization and support for chronic conditions like Carpal Tunnel Syndrome. The CDC announced that 3.1% of employed adults have Carpal Tunnel Syndrome, and that number rises to over 6% in women aged...
ActivArmor – A Welcome Alternative For Pediatrics
ActivArmor's waterproof, breathable, hygienic casts allow kids with injuries or conditions requiring immobilization to continue their daily activities while healing. ActivArmor™ founder, Diana Hall, developed the product in 2014 while running a mentoring program for...
ActivArmor for Feet
ActivArmor™ is now providing non-weight bearing foot casts at select clinics! ActivArmor is now available for feet! We are expanding our product line to include non-weight bearing ankle-foot orthoses (AFO's) 12" in length or less, at select clinics. This waterproof,...
Some Patients Choosing Surgery over a Cast
Dr. Gregory Montalbano, Orthopedic Surgeon, told us that some patients are opting to have surgery and hardware like plates put in, in order to avoid traditional immobilization methods. He became an ActivArmor™ provider in order to offer his patients a less-invasive...
ActivArmor Benefits Geriatric Patients
ActivArmor™ provides many benefits to geriatric patients requiring orthopedic support, including those with thinning skin, diabetes and mobility challenges. Elderly patients face many medical challenges, including orthoses for protection, support and stability. But...
ActivArmor Gets Worker’s Comp Patients Back to Work!
ActivArmor's hygienic, washable properties make it the BEST choice for people who work in service industries like healthcare and food handling.When people in careers requiring hygienic or sterile conditions (like healthcare and food handling) get injured or have a...
ActivArmor for Athletes
Athletes love ActivArmor™ because they provide many benefits over traditional casts and splints for an injury, giving them more freedom, improved healing opportunities, helping them get back into the game! ActivArmor devices are hygienic, waterproof* and...
ActivArmor – The Solution for Cast Claustrophobia
Up to 15% of the population has claustrophobia, and CAST claustrophobia is a serious problem for many patients, resulting in panic attacks and non-compliance with traditional treatment options. ActivArmor™ has successfully treated claustrophobic patients - allowing...
How Does ActivArmor Compare to Off-the-Shelf Splints?
There are many reasons why ActivArmor™ is far and away superior to off-the-shelf splints in terms of comfort, ease of use, cost, and compliance. "The [Custom-Fit Off-The-Shelf Brace] was supposed to be waterproof, but ended up getting moisture in it and left me with...
Athletes Love ActivArmor!
Athletes, from kids to pros, love the freedom and comfort of healing in an ActivArmor™ device. Its breathable, waterproof*, hygienic design, allows for training and staying active, while they heal. (As always, follow your physician's advice.) This video shows how...
ActivArmor In Action
See ActivArmor™ in action in this video demonstrating all the great benefits of ActivArmor's waterproof, breathable, and hygienic design for casts and splints. "When your sports life style leaves you injured, don't let it change who you are. Let ActivArmor support...
Casting and Splinting for Patients with Diabetes
Diabetic patients often have skin conditions that require a hygienic, breathable, custom alternative to traditional casting and splinting. Patients with diabetes can have skin problems associated with the disease, including digital sclerosis, eruptive xanthomatosis,...
ActivArmor: Designed for use with Advanced Healing Technologies
ActivArmor™ devices are custom designed, and therefore adaptable for use with the latest in high tech healing options like bone and muscle stimulators, ultrasound, NMES and TENS units, and biomonitors. There are many advanced treatment options available for doctors to...
Casting: Leaving Physicians in the Dark
"I love my ActivArmor. I got rashes under all the other ones." Stacy Trujillo, Patient, Centura Pueblo The lack of visualization under a cast leaves physicians in the dark as to the condition of the skin and the degree of immobilization under the cast. Bone fractures...
ActivArmor – A digital solution in an analog market
ActivArmor's digital health solution advances precision medicine by bringing casting/splinting into the 21st Century. Traditional casting and splinting is imprecise and time consuming, requiring raw materials, staff time and clinic space to fit the patients. Patients...
Custom Care through 3D Printing
3D Printing is changing the healthcare landscape in 2018 Additive manufacturing has advanced the rise of customized medicine (medicine tailored to individual patients) as more doctors and patients demand customized medical devices, drugs and surgical tools. 3D...
Quincy Medical Group promotes ActivArmor
Quincy Medical Group's marketing group put together this great promotional video, on ActivArmor's awesome waterproof, breathable, and hygienic casts and splints. They did a great job of demonstrating the value to their patients and physicians....
How ActivArmor Facemasks Compare To N95 Masks
With the N95 mask shortage, ActivArmorTM has stepped to the plate with a lightweight, transparent, fitted facemask. Here's a direct comparison. ActivArmor Facemasks are designed using facial scan to provide the best possible, most comfortable seal against the...
How to address moisture inside your ActivArmor facemask
Because ActivArmorTM facemasks seal so well and filter particulates in BOTH directions, moisture can get trapped inside your mask. We have a solution. Many facemasks and face shields currently on the market do not seal to your face, leaving you exposed to airborne...
How to fit your ActivArmor Facemask
Dr. Kevin Kaplan shows how to fit your ActivArmor™ facemask Dr. Kevin Kaplan shows how to fit your ActivArmor facemask part 2 For further questions, call us at 1-800-583-6690